Privacy Policy

Last updated: April 10, 2026

BlankExpress ("we", "us", "our") is a Canadian wholesale blank apparel supplier based in Calgary, Alberta. We take your privacy seriously and handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

When you shop or create an account with us, we may collect:

Name, email address, phone number, and billing / shipping addresses
Order history and product preferences
Payment information (processed securely by our payment provider)
Account login credentials (password stored hashed, never in plain text)
Device and browser information, IP address, and page analytics
Messages you send us when you contact customer support

How We Use Your Information

Process orders, arrange shipping, and issue refunds
Verify payments and prevent fraud
Respond to customer service inquiries
Send order confirmations, shipping notifications, and account updates
Send marketing emails (only if you've opted in — you can unsubscribe at any time)
Improve our website, catalog, and services
Comply with legal and tax obligations

Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember your cart contents, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not work correctly without them.

Third-Party Services

We share the minimum personal information needed with trusted third parties to run our business:

Payment processor: Stripe handles all card payments. We never see or store your full card number.
Shipping carriers: UPS and Purolator receive the information needed to deliver your order (name, address, phone).
Email service: Our email provider sends order notifications and, if you opt in, newsletters.
Analytics: We use website analytics to understand traffic patterns and improve the site.

We do not sell or rent your personal information to anyone, ever.

Your Rights

Under PIPEDA, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Withdraw consent for marketing communications at any time
Request deletion of your account and associated data
File a complaint with the Office of the Privacy Commissioner of Canada

Data Retention

We keep your order records for as long as needed to fulfill the order, provide customer service, and comply with tax and legal requirements. Marketing preferences are kept until you unsubscribe. Account data is removed upon request unless legally required to retain it.

Security

We use industry-standard security measures including SSL encryption, hashed passwords, and restricted access to protect your information. No method of electronic transmission is 100% secure, but we do everything reasonable to keep your data safe.

Contact Us About Privacy

Questions about this policy or a request regarding your data? Email info@blankexpress.ca and we'll respond within 30 days.